Rather place your order over the phone? Trade customers can call us directly to place new orders on 0208 2641 144. Lines open 8am - 10pm 7 days/week.
Effective Date: 1st December 2023
Thank you for choosing to use BuildBuddy, the go-to destination to find, compare and buy building materials.
If you wish to return an item or items that you have bought through Buildbuddy, please refer to the returns policy of the retailer that supplied the product.
Suppliers may accept returns for defective and non-defective products, as well as exchanges. Consumers have a legal entitlement to change their minds and obtain a refund for most products purchased online. This right generally begins on the day the purchase is made and ends 14 days after the product is received by either the consumer or a nominated recipient.
If you have any questions or concerns about this returns policy, please contact us at info@buildbuddy.co.uk. BuildBuddy Ltd (T/A BuildBuddy), 38 Lavender Hill, London, SW11 5RL.